Information We Collect
Personally Identifiable Information
We may collect and analyse the following information when you access our licensed program materials:
- Information which is technical in nature, such as the internet protocol (IP) address that you use to connect to the internet, your browser type and version, type of plug in used, operating system, platform, and time zone.
- Information relating to your visit such as the full Uniform Resource Locators (URL) followed, pages you have viewed, items you have searched for, length of your visit, and methods used to browse from page to page.
- Personal information supplied by yourself or your employer, which may include your name, email, employee ID, job role, department, manager's name, mentor, location, state, post code, and country.
- For each training title accessed, information is also captured and associated with your account, including the curriculum library name, course name, module name, date/time of attempt start and finish, date/time of answering each question, answers given along with any textual comments, score and outcome to each question, objective, and overall score and outcome to the training assessment, module, or course, whether the assessment, module, or course is passed or failed, and feedback on the training experience
- If you contact us, we may keep a record of that correspondence and may also associated it with your account
Aggregate / Non-Personally Identifiable Information
We may gather, extract, analyse, use, reproduce, publish, display, or disclose data from visits to or use of the licensed program materials in a manner that does not personally identify individual users, including for example, site metrics and textual responses provided by users through survey responses or evaluations. We use this information to provide, maintain or improve our services and administer and operate our business.
We may collect data about your use of the licensed program materials using cookies, Internet server logs, tracking pixels (web beacons) and similar technologies. A cookie is a small text file that is placed on your computer or mobile device when you visit a website, that enables us to recognise your computer/device, store your preferences and settings, enhance your user experience by delivering content specific to your interests, perform searches and analytics, and assist with security administrative functions. An Internet server log is a file where website activity is stored. Server logs are used to track usage and provide security. A tracking pixel, which is also referred to as a web beacon or a clear GIF, is an electronic tag with a unique identifier that is embedded on webpages, in online advertisements and/or email. These pixels are designed to provide usage information, such as advertising impressions or clicks, measure popularity of the licensed program materials and associated advertising, and access user cookies.
Why do we collect this information?
It's a required part of the registration process to gather personally identifiable information in order to associate training records with the participants generating them and for the participants to demonstrate competence. Its required for the integrity of the training records we hold, and any certificates or qualifications we award based on these records, that the information on all training undertaken, its duration, and student attainment is retained as evidence and justification of the results. We have a legitimate interest in capturing and processing this data for registered users as follows:
- To identify knowledge gaps and improve the skills of our registered users
- Help ensure registered users are competent in the subject areas they undertake training
- Help students to learn and encourage them to study
- Help measure and improve the quality of our training programs
- Held identify training demand across subject areas and determine the future development of our courseware catalogue
- Provide a basis on which to award certificates
- Provide a basis on which to award qualifications
How do we use this information?
We use the information we collect and gather from all sources, including personally identifiable information, to:
- Authenticate you and log you into the licensed program materials, showing content appropriate to your access. This helps us to detect and fight spam, abuse, and unauthorised parties from accessing your account.
- Track, monitor and validate training undertaken, progression through licensed program materials, and suggest subsequent training which may be of interest
- Improve our licensed program materials based on their popularity and relevancy
- Remember your browser, preferences, settings, and other choices you have made
- Better understand how you use our licensed program materials and customise the services with more relevant content
- Support you in your use of our licensed program materials and response to help requests
- Provide you with information, products, and services that you request from us or that may be of interest to you
Where we keep your personal data
Interskill commits to taking steps reasonably necessary to ensure your personal data is treated securely and protected against destruction, modification, unlawful dissemination, or unlawful access. No personally identifiable data is transferred outside the European Economic Area (EEA) and/or Switzerland and no one has access to or otherwise process personal data from such place without your prior written consent, unless required to do so by EU or EU member state law to which Interskill is subject.
In circumstances where we may have given you or that you have chosen a password which may allow you to access different areas of our site then it is your responsibility to keep this confidential and secure.
Whilst we will do our best to protect your personal data, transmission via the internet is not absolutely secure and we are not able to guarantee your security. Any submission or transfer of data is at your own risk.
How to Access and Correct Your Information
Interskill will not, without prior written consent, provide or otherwise disclose personal data to a third party, except for approved sub-contractors, unless required to do so by EU or EU member state law to which Interskill is subject.
Any approved sub-contractors processing personal data on Interskill’s behalf will observe confidentiality in relation to such processing or are otherwise subject to an appropriate legal obligation of confidentiality.
You may withdraw your consent at any time by contacting immediately ceasing use of Interskill’s licenses program materials and informing Interskill in writing of your decision.
Privacy Shield Compliance
In compliance with the Privacy Shield Principles, Interskill Learning commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Interskill Learning online or at:
SK9 5AG, UK
Tel: 44 1625 441120
Interskill Learning has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU.
Interskill Learning can be subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) and the possibility, under certain conditions, for the individual to invoke binding arbitration as well as Interskill Learning's liability in cases of onward transfers to third parties. In the context of an onward transfer, a Privacy Shield organization has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. The Privacy Shield organization shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless the organization proves that it is not responsible for the event giving rise to the damage.
For more information on Privacy Shield Principles, please visit https://www.privacyshield.gov/EU-US-Framework
Any questions or comments may be sent to us at firstname.lastname@example.org .